Customer Service Operations Manager

1 week ago


Tallahassee, Florida, United States ENVOY AIR INC. Full time

Welcome to Envoy Air, a leading regional airline providing exceptional service to American Airlines under the American Eagle brand. We are seeking a highly motivated and experienced Customer Service Operations Manager to join our team.

We offer a competitive salary of $60,000 per year, commensurate with experience, and a comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching.

Job Description:

In this role, you will be responsible for overseeing the day-to-day operations of our customer service team, ensuring that all agents are equipped to provide exceptional service to our passengers. You will also be responsible for scheduling, manpower utilization, and maintaining a safe and consistent operation.

You will work closely with our leadership team to develop and implement strategies to improve customer satisfaction and loyalty. You will also be responsible for conducting agent observations, investigating operational issues, and resolving customer complaints in a timely and professional manner.

Required Skills and Qualifications:
  • Minimum 1 year of customer service experience
  • Prior experience in a supervisory or management role is preferred
  • Ability to work rotating shifts, including nights, weekends, and holidays
  • Flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Benefits:
  • Competitive salary of $60,000 per year
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401(k) matching
  • Opportunities for professional growth and development

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.



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