Parts Setup Sales Support Representative

3 days ago


Saint Joseph, Missouri, United States Altec Industries Full time
Job Summary

The Parts Setup Sales Support Representative is responsible for facilitating internal and external parts sales through the execution and management of the parts setup process. This position primarily works to support the Parts Sales and Service teams by executing quality and timely part setup requests.

Key Responsibilities
  • Conducts parts and purchasing research to support setup of part for sale
  • Completes required steps for new item creation in parts warehouses
  • Maintains Altec data related to part number maintenance
  • Effectively works with Purchasing team and external suppliers to assist in parts quoting
  • Applies the Altec pricing strategy to parts for sales externally and through Service
  • All other duties assigned
Requirements
  • High School Diploma or GED required
  • Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership)
  • Or
  • Bachelor's Degree and
  • One year of experience in industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership)
  • Hydraulic or mechanical background preferred
  • Must have demonstrated experience of providing high levels of customer support
  • Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
  • Demonstrated Problem Solving Skills
  • Strong attention to detail
  • Solid team player with a collaborative nature
  • Ability to multitask and handle multiple transactions
  • Ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication
Other Position Specifications
  • Demonstrated record of responsibility
  • Extremely detail oriented
  • Customer Service Oriented
  • Motivated, goal oriented and persistent
  • Maintain Company confidentiality
  • Must handle stress and deadlines well
  • Participate in Continuous Improvement Initiatives
  • Travel 0-25%


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