Utilities Community Outreach Coordinator

4 weeks ago

Palm Bay, Florida, United States City of Palm Bay, FL Full time
Job Summary

We are seeking a highly skilled and experienced Utilities Community Outreach Coordinator to join our team at the City of Palm Bay, FL. As a key member of our Utilities Department, you will be responsible for developing and implementing sound educational programs, providing public relations and communication efforts, and promoting customer awareness and participation.

Key Responsibilities
  • Develop and implement educational programs for the department, including planning, developing, and presenting water conservation programs to area schools.
  • Provide public relations and communication efforts regarding the Citywide Water and Sewer Utility Expansion Program for the public.
  • Write, edit, and prepare news releases, articles, publications, award applications, brochures, public service announcements, and other forms of printed collateral or digital media as needed.
  • Communicate with citizens, homeowners, renters, businesses, etc., regarding questions and concerns relative to various utility programs.
  • Respond to public inquiries and complaints.
  • Produce the annual Consumer Confidence Report and annual Reclaimed Water Report.
  • Oversee environmental stewardship educational programs, including school programs, summer internship program, and community poster contest.
  • Work with teams from other organizations and departments to plan and implement large special events throughout the year.
  • Manage, create, and maintain the Utilities Departmental web site content and provide the Public Information Officer monthly social media updates.
  • Provide public information for special utilities programs, such as temporary changes to disinfection method, lead and copper testing, and water reporting violations.
  • Assist the Community Information Coordinator through active participation on the City's Emergency Operations Center.
  • Create, develop, and implement all promotional materials, including brochures, newsletters, flyers, reports, audio-visual presentations, web, social media, and video/television productions for public, departmental, and citywide use for outreach and promotion of city programs and economic growth.
  • Work with other agencies on various water conservation programs and projects.
  • Act as a liaison with state and local agencies.
  • Correspond with regulatory agencies in person, by telephone, and in writing.
  • Work with representatives from other utilities in Brevard County to plan and implement countywide outreach and education programs.
  • Assist with citywide events as needed.
Requirements
  • Bachelor's Degree in marketing, public relations, public administration, communications, or a related field, plus three (3) years of experience in Public Relations, Communications, Utilities, or a related field.
  • Associate Degree in marketing, public relations, public administration, communications, or a related field, plus seven (7) years of experience in Public Relations, Communications, Utilities, or a related field.
  • Proficient in and have the ability to make PowerPoint presentations and work in a variety of programs, including Microsoft Publisher and Adobe In-design.
  • Current knowledge of Adobe Creative Suite Illustrator, Photoshop, and Production Premium preferred.
  • Valid Florida Driver's License and have and maintain an acceptable driving record.
Benefits
  • Health care plan options include HDHP, OAPIN, and OAP through Cigna.
  • Dental coverage is offered in three plans that include DHMO & PPO High/Low plans.
  • Vision coverage includes an annual eye exam, frames, and lenses or contact lenses in lieu of eyeglasses.
  • The City of Palm Bay provides each employee with life insurance in the amount of one time their annual base salary at no cost.
  • Additional coverage is available at the employee's cost up to the Guaranteed Issue amount of $250,000.
  • Dependent/Spouse life insurance is provided in the amount of $5,000 per dependent at no cost.
  • Short-term disability coverage pays 66 2/3% of employee's annual base salary during a short-term disability period not to exceed 26 weeks.
  • Long-term disability coverage pays 66 2/3% of employee's salary at time of disability after a 180 consecutive day waiting period.
  • Defined Contribution Retirement Plan with a base of 3% contributed by the City, and employees may contribute up to 6% and the City will match the employee's contribution.
  • 10 holidays and 1 birthday holiday.
  • Accrue 96 hours of vacation and sick leave per year.
  • Administrative leave for exempt employees - 48 hours per year.

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