Care Coordinator

4 days ago


Palm Bay, Florida, United States Health First Medical Group Full time
Job Summary

The Care Coordinator will serve as the day-to-day lead within the Destination Center of Superior Performance, supervising the development, implementation, and organization of the overall program. This role will coordinate efforts between surgeons, hospital administration, and staff, tracking progress and identifying areas for improvement.

Key Responsibilities
  • Ensure appropriate pre-op preparation for every patient.
  • Develop and oversee an ongoing quality improvement plan.
  • Collaborate with surgeons to create standardized care plans, including pre-op, post-op, and discharge orders.
  • Develop and oversee pre and post-op teaching classes, coordinating teaching materials with physicians' offices.
  • Monitor surgical outcomes and patient satisfaction, identifying areas for improvement.
  • Provide key results at Leadership Team meetings and for other stakeholders as necessary.
  • Oversee the development and ongoing editing of unit-specific forms and patient education materials.
Qualifications
  • Clinical background - R.N., P.T., PA-C, CRNP, preferred.
  • Minimum of 5 years of experience preferred.
  • Able to complete and/or experience with all job responsibilities.
  • Able to communicate with patients, family, and staff in a professional, friendly manner.
  • Proven working relationship with surgeons.
  • Experience with patient/staff education.
  • Proven leadership experience, having managed RCES either directly or within the implementation of a new initiative.
  • Strong detail-orientation and follow-up capacity.
  • Excellent organizational skills.
  • Ability to multitask.
  • Demonstrated success in relationship building.
  • Ability to keep team focused on goals/timelines.
  • Customer service focused.
  • Strong data analysis skills, requiring interpretation of clinical results to develop program improvement projects.
  • Experience in achieving results and working with process management.

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