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Retail Sales and Service Representative

2 months ago

Vero Beach, Florida, United States Asurion Full time

Job Title: Retail Sales and Service Representative

LOB: Customer Solutions In-Store

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales and Service Representative. As a key member of our in-store team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales growth.

Key Responsibilities:

  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory
  • Partner with cross-functional teams to deliver programs/processes and provide feedback
  • Self-manage and set priorities
  • Multi-task in a fast-paced environment
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Other duties as assigned.

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We Offer:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.