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Onsite Technical Support Specialist
2 months ago
We are seeking a highly skilled Onsite Specialist to join our team at Adams Brown Technology Specialists, LLC. As an Onsite Specialist, you will provide technical support to our clients and end-users, ensuring seamless operation of their IT infrastructure.
Key Responsibilities- Provide onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users.
- Identify, document, prioritize, troubleshoot, and escalate service requests.
- Facilitate the restoration of normal service operation while minimizing impact to the end-user.
- Provide installation and break/fix support, including component replacement, hardware troubleshooting, and operating system installation.
- Evaluate and identify installations and other needs in a new client environment.
- Client service oriented and positive participating team member.
- 2+ years of onsite hardware set up and support experience, preferably with an MSP.
- Strong mechanical aptitude, working with tools and various networking supplies.
- Ability to maintain confidentiality of the company and client information.
- Excellent written and verbal communication skills required.
- Ability to document and follow established company procedures.
- Understanding of hardware, software, security tools, and concepts.
- Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
- Experience using a Ticketing system/RMM Tool and PSA software (Specifically Connectwise Automate and Manage).
- Server and networking hardware support experience required.
- IT Glue experience preferred.
- WatchGuard/Firewall experience preferred.
- StorageCraft, Datto backups experience preferred.
- Ability to work autonomously both swiftly and effectively.
- Must be able to travel onsite to client premises.
- Experience with using networking tools.
Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.
Adams Brown Technology Specialists, LLC. is an Equal Opportunity Employer.
