Onsite Support Specialist

4 weeks ago


Wichita Falls, Texas, United States Adams Brown Company Inc Full time

We are seeking a skilled IT professional to join our team as an Onsite Specialist. This role involves providing technical support to clients and end-users, both online and in person.

As an Onsite Specialist, you will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network infrastructure. You will also be required to communicate effectively with clients and end-users to understand their needs and provide solutions.

Key responsibilities include:

  • Providing onsite desktop, laptop, server, and network problem management and resolution services
  • Identifying, documenting, prioritizing, troubleshooting, and escalating service requests
  • Facilitating the restoration of normal service operation while minimizing impact to the end-user
  • Providing installation and break/fix support, including component replacement, hardware troubleshooting, and operating system installation

Requirements:

  • Client service oriented and positive participating team member
  • 2+ years of onsite hardware set up and support experience, preferably with an MSP
  • Strong mechanical aptitude, working with tools and various networking supplies
  • Ability to maintain confidentiality of the company and client information
  • Excellent written and verbal communication skills required
  • Ability to document and follow established company procedures
  • Understanding of hardware, software, security tools, and concepts
  • Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
  • Experience using a Ticketing system/RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
  • Server and networking hardware support experience required
  • IT Glue experience preferred
  • WatchGuard/Firewall experience preferred
  • StorageCraft, Datto backups experience preferred
  • Ability to work autonomously both swiftly and effectively
  • Must be able to travel onsite to client premises
  • Experience with using networking tools

Working Conditions:

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect.

Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

Adams Brown Technology Specialists, LLC. is an Equal Opportunity Employer.



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