Desktop Support Specialist

4 weeks ago

Wichita Falls, Texas, United States Wichita Falls Independent School District Full time
Job Title: Desktop Support Specialist

Reports to: Desktop Services Manager

Dept/School: Technology

Wage/Hour Status: Nonexempt

Pay Grade: Auxiliary 7/219 Days

Primary Purpose:

The Desktop Support Specialist role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Qualifications:

College diploma or university degree in the field of computer science and/or 4 years equivalent work experience preferred. Valid Texas driver's license and excellent driving record. Industry Certifications preferred

Special Knowledge/Skills:

Excellent technical knowledge of PC and desktop hardware. Excellent technical knowledge of PC internal components. Hands-on hardware troubleshooting experience. Extensive equipment support experience. Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides.

Major Responsibilities and Duties:


  2. Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  3. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  4. Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
  5. Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
  6. Where required, administer and resolve issues with associated end-user workstation networking software products.
  7. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
  8. Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
  9. Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
  10. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  11. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  12. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
  13. Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  14. If necessary, liaise with third-party support and PC equipment vendors.


Supervisor Responsibilities:

None.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment; frequent district wide travel. Occasional prolonged and irregular hours are possible. Sometimes on-call 24 hours a day is required.

Equal Opportunity Employer:

Applicants for all positions are considered without regard to race, color, sex, (including pregnancy), national origin, religion, age, disability, genetic information, veteran or military status, or any other legally protected status. Additionally, the district does not discriminate against an applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminating employment practice.

Questions regarding posted positions should be addressed to human resources

  • Desktop Support Specialist

    1 month ago

    Wichita Falls, Texas, United States Wichita Falls Independent School District Full time

    Job Title: Desktop Support SpecialistReports to: Desktop Services ManagerDept/School: TechnologyWage/Hour Status: NonexemptPay Grade: Auxiliary 7/219 DaysPrimary Purpose:The Desktop Support Specialist role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This...

  • Desktop Support Specialist in Wichita, KS

    4 weeks ago

    Wichita Falls, Texas, United States Laiba Technologies LLC Full time

    Job DescriptionJob DescriptionAs a member of the Field Service Operations team, the candidate will provide high-quality support with excellent customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem...

  • IT Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States SNC Ltd Full time

    Job Summary:SNC Ltd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring the efficient and successful operations of our site IT in accordance with SNC corporate business, security, and IT standards, practices,...

  • Technical Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Adams Brown Company Inc Full time

    We are seeking a skilled Onsite Specialist to provide technical support to our clients and contribute to our fast-paced team.As an Onsite Specialist, you will be responsible for providing onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users.You will identify, document, prioritize, troubleshoot, and...

  • IT Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Genesis HealthCare Full time

    This role involves providing technical support and installation services for desktop, networking, and A/V equipment at various locations in the Midwest region. The ideal candidate will be highly self-motivated, disciplined, and able to work independently with minimal supervision. Travel will be required, with a significant portion of time spent on the...

  • Onsite Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Adams Brown Company Inc Full time

    We are seeking a skilled IT professional to join our team as an Onsite Specialist. This role involves providing technical support to clients and end-users, both online and in person.As an Onsite Specialist, you will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network infrastructure. You will also be...

  • LPN/LVN Healthcare Support Specialist

    1 month ago

    Wichita Falls, Texas, United States HealthCare Support Full time

    Job Title: LPN/LVN Healthcare Support SpecialistJob Summary:HealthCare Support is seeking a skilled LPN/LVN to join our team for a 13-week contract in Wichita, Kansas. As a LPN/LVN Healthcare Support Specialist, you will provide high-quality patient care and support to our clients.Responsibilities:* Provide direct patient care and support to clients in a...

  • Administrative Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Emprise Bank Full time

    Job DescriptionWe are seeking a highly skilled and experienced Administrative Support Specialist to provide high-level administrative support to members of our Strategic Leadership Team. The ideal candidate will have a proven track record of providing exceptional administrative support, managing complex calendars, and coordinating travel arrangements.The...

  • Administrative Support Specialist

    1 month ago

    Wichita Falls, Texas, United States Emprise Bank Full time

    Job SummaryEmprise Bank is seeking a highly skilled and experienced Executive Assistant to provide high-level administrative support to members of our Strategic Leadership Team. The ideal candidate will possess excellent communication and organizational skills, with the ability to maintain confidentiality and work in a fast-paced environment.Key...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Wichita Falls, Texas, United States HealthCare Support Full time

    HealthCare Support is seeking a skilled Diagnostic Imaging Specialist for a 13-week contract in Wichita, Kansas.Benefits of this role with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accounts and licensure and certification reimbursements are also...

  • Technical Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Irium Mexico Full time

    Job Title: Technical Support AnalystJob Summary:We are seeking a highly skilled Technical Support Analyst to join our team at Irium Mexico. As a Technical Support Analyst, you will be responsible for providing timely and effective technical support to our end-users, focusing on excellent customer service.Key Responsibilities: Provide Level I technical...

  • Network Support Specialist

    1 month ago

    Wichita Falls, Texas, United States Emprise Bank Full time

    Job DescriptionAt Emprise Bank, we are committed to delivering exceptional customer experiences. As a Systems Administrator, you will play a critical role in ensuring the smooth operation of our technology infrastructure.This position is responsible for providing network support, end-user support, incident response, procurement support, and communication....

  • IT Infrastructure Specialist

    1 month ago

    Wichita Falls, Texas, United States American National Bank & Trust Full time

    Job OverviewThe IT Infrastructure Specialist plays a vital role in ensuring the smooth operation of computer systems and hardware within American National Bank & Trust. This position is responsible for maintaining and supporting the bank's technology infrastructure, ensuring that all employees have reliable access to the necessary tools and resources to...

  • ESOL Newcomer Support Specialist

    1 month ago

    Wichita Falls, Texas, United States Wichita Public Schools Full time

    Job Title: ESOL Newcomer Support SpecialistWichita Public Schools is seeking a dedicated and compassionate ESOL Newcomer Support Specialist to join our team. As a key member of our educational support staff, you will play a vital role in helping to deliver educational programs in our elementary, middle, or high schools.Job Summary:The ESOL Newcomer Support...

  • Clinical Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Surgery Partners Full time

    Job Summary:The Clinical Support Specialist will assist with all functions associated with the front office and as a member of the patient care team at Surgery Partners. This role is responsible for scheduling, coordinating patient services, performing check-in procedures, patient preparation, recording vitals and medical history, instrument care, and...

  • Healthcare Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Ascension Full time

    Unlock Your Potential with Ascension LivingWe are committed to providing exceptional services, amenities, and opportunities for seniors to live healthier and happier at every age and stage.As a Healthcare Support Specialist at Ascension Living, you will have access to personalized care, a balance of city comforts, and cultural opportunities in our beautiful...

  • Para Specialist for Diverse Student Support

    3 weeks ago

    Wichita Falls, Texas, United States Wichita Public Schools Full time

    Para Specialist for Diverse Student Support OpportunityWe are seeking a skilled and compassionate Para Specialist to join our team at Wichita Public Schools. This is a part-time day job position at Enders STEM and Leadership Magnet Elementary School, located at 3030 S. Osage, Wichita, KS 67217.About the RoleThe Para Specialist will work under the supervision...

  • Medical Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Ascension Full time

    Job SummaryAscension Via Christi is seeking a skilled Medical Support Specialist to join our team. In this role, you will assist with the examination and treatment of patients under the direction of a physician. You will also assist with treatments ordered by physician as supervised by physician or registered nurse, perform select clinical duties, and...

  • Behavioral Support Specialist

    4 weeks ago

    Wichita Falls, Texas, United States Little Stars Therapy Services Full time

    About the Role:We are seeking a dedicated Behavioral Support Specialist to join our team at Little Stars Therapy Services. As a Behavioral Support Specialist, you will provide direct care and support to our clients with autism and special needs.Key Responsibilities:Provide one-on-one instruction to clients in classroom, home, and community settings.Work on...

  • Cardiac Cath Lab Technologist Position

    4 weeks ago

    Wichita Falls, Texas, United States HealthCare Support Full time

    Cardiac Cath Lab Technologist Job SummaryHealthCare Support is seeking a skilled Cardiac Cath Lab Technologist for a 13-week contract in Wichita, Kansas. As a Cardiac Cath Lab Technologist, you will be responsible for providing high-quality patient care and assisting in diagnostic and interventional procedures.Benefits of Working with HealthCare...