Technical Operations Specialist
3 weeks ago
Job Summary
This role provides onsite customer support for a geographically dispersed enterprise workforce. The ideal candidate will have strong verbal and written communication skills, effectively manage up, and collaborate well with immediate peers.
Key Responsibilities
- Provide technology support operations including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
- Identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices.
- Drive operational efficiencies and improve the end user experience.
Requirements
- High School Diploma, GED, or equivalent certification.
- At least 1 year of Technical Operations experience.
- At least 1 year of experience with IT systems and infrastructure.
- At least 1 year of experience with desktop platforms and operating systems.
- At least 1 year of experience with incident management and reporting tools.
Preferred Qualifications
- Bachelor's Degree in Business, Information Systems, Computer Science.
- At least 1 year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
- ITIL Certification.
- At least 1 year experience with ServiceNow.
About Capital One
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
Eligibility
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Equal Opportunity Employer
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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