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Technical Support Specialist

2 months ago

Wichita Falls, Texas, United States CybertronIT Full time
CybertronIT: A World-Class IT Services Provider

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at CybertronIT. As a Technical Support Specialist, you will be responsible for providing top-notch technical support and assistance to our customers regarding their hardware and software issues.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, or in-person
  • Communicate with customers to keep them informed of incident progress and notify them of any impending changes
  • Work with supervisors and other departments to facilitate fast incident resolution
  • Advocate on behalf of customers to ensure high levels of customer satisfaction
  • Provide customers and prospects with hardware recommendations that meet their requirements
Requirements:
  • Interpersonal skills, including telephony skills, communication skills, active listening, and customer-care
  • Advanced understanding of PC operating systems and common software applications
  • Advanced understanding of PC hardware components
  • Experience with troubleshooting and diagnosing computer issues
  • Technical awareness and ability to match resources to technical issues
  • Service awareness of all organization's key services
  • Self-motivated with the ability to work in a fast-paced environment
  • 2-year degree in the IT field preferred, but not required
Benefits:
  • Competitive base salary based on experience and qualifications
  • Uncapped performance bonus
  • Uncapped commissions on pre-sales assistance and consultation
  • Health, vision, and dental benefits
  • Full on-the-job training and support
  • Fun working environment and culture
  • Great opportunity for advancement

We provide managed IT services to local small and medium-sized businesses, deploying and supporting a variety of technologies and products. If you are motivated to learn new skills and increase your knowledge and experience, we have a spot for you in our growing company.