Guest Services Representative

2 weeks ago

Nashua, New Hampshire, United States Hampton Inn Nashua Full time

The success and growth of our organization are fueled by the dedication, engagement, and performance of our employees. Achieving high levels of Client, Guest, and Employee Satisfaction is a challenging endeavor that requires qualified and passionate individuals across various roles. We are in search of candidates who align with our vision, values, and commitment to excellence.

Position Overview

As a Front Desk Agent, you will be responsible for managing the check-in and check-out processes for our guests. This includes confirming guests' registration details, processing payments, issuing room keys, and guiding guests to their accommodations.

Benefits

Hampton Inn Nashua offers a comprehensive benefits package designed to enhance the well-being and financial security of our team members.

  • Health insurance to ensure access to quality medical care when necessary.
  • Dental and vision insurance to support overall health and wellness.
  • A 401K program with a matching component to help employees save for retirement with additional company support.
  • Flexible Spending Accounts (FSAs) for medical and childcare expenses, providing tax-advantaged savings options.
  • Seven paid holidays throughout the year, allowing for valuable time off to relax and spend with family.
  • Paid time off benefits that provide flexibility for vacations, personal needs, or illness while maintaining regular pay.
  • Travel discounts at our portfolio of hotels for team members.
  • Additional benefits may vary based on the specific hotel.
Key Responsibilities
  • Handling accommodation reservations from guests.
  • Collecting details from all arriving guests, including payment information.
  • Assigning rooms to guests based on their reservations.
  • Providing guests with information regarding hotel procedures, policies, and amenities.
  • Offering tourism information to enhance guests' experiences.
  • Issuing receipts to guests upon check-out.
  • Ensuring the safety and security of all guests during their stay.
  • Maintaining guest reservations in compliance with credit card security protocols.
  • Balancing and accurately accounting for the cash drawer at the front desk for each shift.
  • Documenting any necessary minor repairs or replacements of room furnishings and equipment.
  • Greeting and acknowledging guests in all areas of the hotel.
  • Responding promptly to guests' requests for immediate repairs.
Qualifications
  • High school diploma or equivalent.
  • Basic computer skills, including proficiency in word processing, and the ability to manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to engage with diverse personalities.
  • Strong organizational and time management abilities.
  • Physical capability to kneel, reach, crawl, and twist as required to perform job duties.
Hampton Inn Nashua is an equal opportunity employer, committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other factor protected by applicable law.

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