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Customer Service Representative

2 months ago

Nashua, New Hampshire, United States Boston Express Bus Inc Full time
Job Description

Boston Express Bus Inc is seeking a skilled Customer Service Representative to join our team. As a Ticket Agent and Customer Support Specialist, you will be responsible for providing exceptional customer service to our callers and travelers, ensuring a seamless and enjoyable experience.

Key Responsibilities:

  • Provide prompt and courteous service to customers via phone and in-person
  • Operate Windows-based ticketing computers to efficiently complete transactions
  • Perform light cleaning duties to maintain a clean and welcoming terminal environment
  • Work independently and as part of a team to achieve customer satisfaction and business goals

Requirements:

  • Computer literacy with strong keyboarding skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Ability to stand for extended periods and work in a team environment
  • Strong customer service and communication skills
  • Honest, clean, and professional appearance and attitude
  • Friendly, reliable, dependable, and caring demeanor
  • Ability to work flexible hours, including weekends and holidays

What We Offer:

  • A competitive hourly rate of up to $17.00 per hour, with opportunities for increase after 90 days
  • A part-time schedule with opportunities for paid time off based on hours worked
  • A dynamic and supportive work environment

Boston Express Bus Inc is an equal employment opportunity employer and welcomes applications from diverse candidates.