Room Assignment Specialist
1 week ago
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Manage room assignments based on guest preferences and requests. Prepare key packets for pre-registered guests and organize check-in procedures for groups. Monitor and accommodate requests for room changes and communicate updates to relevant staff. Confirm reservations and cancellations while reviewing out-of-order rooms daily. Ensure pricing aligns with market standards and document any exceptions. Verify guest billing and maintain accurate records. Facilitate all guest check-ins and check-outs, ensuring secure payment processing. Identify and address any over-commitments and perform duplicate reservation checks.
Adhere to company policies and procedures, maintaining a professional appearance and confidentiality of proprietary information. Welcome guests with genuine appreciation, anticipating their service needs and assisting individuals with disabilities. Communicate clearly and professionally, preparing written documents accurately. Collaborate with other departments and serve as a role model within the team. Foster positive working relationships to achieve common goals and comply with quality assurance standards. Maintain physical presence by standing, sitting, or walking for extended periods and manage light lifting and carrying tasks.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer, committed to a diverse workforce and an inclusive culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
At Marriott, we pride ourselves on delivering exceptional experiences and fostering environments that bring people together. Our team members are dedicated to providing thoughtful service and have access to numerous career opportunities, ensuring personal and professional growth.
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