Customer Service Ambassador

6 days ago


Akron, Ohio, United States Experience SL Co. Full time

Experience SL Co. is seeking a Customer Service Ambassador to join our dynamic team

About the Role:

This part-time position involves providing exceptional customer service to residents, families, guests, and staff at our community.

  • We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.

Key Responsibilities:

The successful candidate will be responsible for:

  • Serving as a point of contact for needs, requests, and complaints from all residents, families, guests, vendors, and staff.
  • Providing personalized solutions to meet the unique needs of each individual.
  • Answering phone calls in a timely manner and relaying information or routing calls as necessary.
  • Taking detailed messages and ensuring they are received by the intended person in a timely fashion.
  • Coordinating services for residents and their families, including dry cleaning, grocery delivery, dinner reservations, beauty parlor services, and transportation.
  • Welcoming new residents and families to the community and introducing them to concierge services.
  • Directing questions and concerns to nearby community resources.
  • Maintaining the security of the community by following procedures and monitoring logbooks.
  • Ensuring the reception area remains safe, clean, and organized.
  • Receiving and sorting incoming mail, delivering it as necessary, and logging packages that arrive at the community.

Requirements:

To be successful in this role, you will need:

  • Experience as a concierge or in a customer service role.
  • One to two years of working with seniors preferred.
  • An ability to use independent judgment and discretion to make decisions that benefit customers.
  • Effective communication skills, both verbally and in writing.
  • Able to exude confidence and patience in all interactions.
  • Ability to manage time efficiently and operate standard office equipment.
  • A valid driver's license with an acceptable driving record.
  • Ability to think creatively and independently to meet objectives.


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