Customer Service Ambassador
6 days ago
Experience SL Co. is seeking a Customer Service Ambassador to join our dynamic team
About the Role:This part-time position involves providing exceptional customer service to residents, families, guests, and staff at our community.
- We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.
Key Responsibilities:
The successful candidate will be responsible for:
- Serving as a point of contact for needs, requests, and complaints from all residents, families, guests, vendors, and staff.
- Providing personalized solutions to meet the unique needs of each individual.
- Answering phone calls in a timely manner and relaying information or routing calls as necessary.
- Taking detailed messages and ensuring they are received by the intended person in a timely fashion.
- Coordinating services for residents and their families, including dry cleaning, grocery delivery, dinner reservations, beauty parlor services, and transportation.
- Welcoming new residents and families to the community and introducing them to concierge services.
- Directing questions and concerns to nearby community resources.
- Maintaining the security of the community by following procedures and monitoring logbooks.
- Ensuring the reception area remains safe, clean, and organized.
- Receiving and sorting incoming mail, delivering it as necessary, and logging packages that arrive at the community.
Requirements:
To be successful in this role, you will need:
- Experience as a concierge or in a customer service role.
- One to two years of working with seniors preferred.
- An ability to use independent judgment and discretion to make decisions that benefit customers.
- Effective communication skills, both verbally and in writing.
- Able to exude confidence and patience in all interactions.
- Ability to manage time efficiently and operate standard office equipment.
- A valid driver's license with an acceptable driving record.
- Ability to think creatively and independently to meet objectives.
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