Customer Service Representative

7 days ago


Akron, Ohio, United States Knitwell Group Full time

Empowering Women, One Customer at a Time

About Knitwell Group

Knitwell Group is a renowned plus-size brand that has been revolutionizing the fashion industry for over 120 years. Our mission is to empower women through confidence and self-expression. We believe in creating a welcoming community where customers feel accepted and valued.

Job Summary

We are seeking an experienced Customer Service Representative to join our team at our West Market Plaza store in Akron, OH. As a key member of our sales team, you will be responsible for creating a positive shopping experience for our customers. Your passion for customer service, combined with your excellent communication skills, will ensure that our customers leave our store feeling satisfied and empowered.

Responsibilities
  • Sales and Service:
    • Identify customer needs and wants through intentional conversation and use company resources to reinforce the brand experience.
    • Share and represent current products, fit, and fashion trends with customers to appropriately wardrobe, inspire, and build trust.
  • Operations:
    • Support areas of operational energy as needed.
    • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
    • Protect company assets and maintain a safe work environment.
Requirements
  • Strong sales or hospitality experience preferred, with demonstrated ability to meet or exceed performance standards.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Proficient and confident utilizing mobile technology (e.g., Registers and iPad) to engage with customers.
  • Adjust or move store fixtures, weighing up to 25 pounds, frequently, and up to 50 pounds occasionally, with assistance available.
  • Raise merchandise displayed or stored above shoulder level, which may include climbing up to a 12-foot ladder.
Compensation

The estimated salary for this role is $35,000 - $45,000 per year, depending on experience and qualifications.

Benefits
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • A competitive salary and benefits package.
Why Join Knitwell Group?

We value diversity and inclusion in all aspects of our business. We offer a range of benefits and opportunities for growth and development. If you're passionate about delivering exceptional customer service and empowering women, we'd love to hear from you



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