Virtual Bank Representative
5 days ago
We are seeking a skilled Virtual Bank Teller to join our team at Calculated Hire. As a Virtual Bank Teller, you will be responsible for providing exceptional customer service to our clients through various support channels.
Key Responsibilities:- Monitor technical issues and ensure efficient system utilization.
- Answer customer inquiries regarding bank products and services via ITM sessions.
- Stay updated on products, services, policies, and procedures.
- Resolve customer inquiries or issues related to any loan product offered.
- Conduct customer account transactions and maintenance accurately.
- Strive for first-contact resolution of customer inquiries and transactions.
- Escalate requests requiring additional expertise as directed by department leadership.
- Resolve customer issues through account research and utilization of support materials.
- High school diploma or GED.
- Strong communication skills in a face-to-face environment and comfort being on camera.
- Demonstrated ability in providing excellent customer service.
- Strong interpersonal, verbal, and written communication skills.
- 1+ years of experience in a customer service environment.
- Working knowledge of database software such as Jack Henry Silverlake or Teller Now/Network Manager.
- Meet minimum performance standards and complete work assignments.
- Maintain availability during designated business hours.
- Live within 60 miles from Pictoria location.
- Maintain a separate work environment within the home, free of distractions.
- Ensure high-speed internet service and ability to connect via wired ethernet cable.
- Availability for on-site training, technology outages, and supervisor-requested meetings.
- Adherence to the Bank's data privacy, security, and confidentiality policies.
About Calculated Hire:
We are a trusted partner for IT hiring, recruiting, and staffing needs. Our relationships are built on trust and designed to meet your unique initiatives, culture, and technologies. With our national team of recruiters, we find the people best-suited for your business.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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