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Commercial Banking Representative

1 month ago

Cincinnati, Ohio, United States Fifth Third Bank Full time
Job Summary:

As a Commercial Services Representative at Fifth Third Bank, you will be responsible for handling customer interactions in a professional and courteous manner. You will provide accurate information to customers, explain products and policies, and handle Premier and Core client interactions. You will also direct Treasury Management product and service requests to the CSC Implementations Specialists.

Key Responsibilities:

  • Handle customer interactions in a professional and courteous manner.
  • Provide accurate information to customers and explain products and policies.
  • Handle Premier and Core client interactions.
  • Direct Treasury Management product and service requests to the CSC Implementations Specialists.

Requirements:

  • High school education or equivalent.
  • Minimum two (2) years of previous customer service or commercial experience preferred.
  • Must be able to perform data entry and basic computer skills.
  • Knowledge of banking products and procedures helpful.
  • Excellent customer service skills and the ability to articulate and explain information clearly.
  • Excellent telephone communication skills are essential.
  • Must be able, and willing to learn about Bank products and services.
  • Good problem solving skills.

Working Conditions:

  • Normal office environment with little exposure to dust, noise, temperature and the like.
  • Extended viewing of CRT screen.
  • Extended telephone use.
  • Repetitive keystroke movements.
  • May occasionally lift or move up to 10 lbs.