Front Desk Representative
2 weeks ago
Do you have excellent communication skills and a passion for delivering exceptional guest experiences? The Courtyard by Marriott Carolina Beach Oceanfront is seeking a highly organized and detail-oriented Front Desk Representative to join our team.
As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience from check-in to check-out. You will be responsible for handling all guest requests, resolving issues promptly, and ensuring that our guests feel valued and cared for.
Key Responsibilities:
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Provide exceptional guest service, ensuring that every interaction is friendly, helpful, and efficient.
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Respond promptly to guest requests, resolving issues quickly and professionally.
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Maintain accurate records of guest information, including check-in and check-out times, room assignments, and special requests.
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Process guest payments, including cash, credit cards, and other forms of payment.
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Communicate effectively with other departments, including Housekeeping, Food and Beverage, and Maintenance, to ensure seamless guest experiences.
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Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
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Perform other duties as assigned by management, including opening and closing the front desk, handling guest complaints, and participating in team meetings.
Requirements:
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High school diploma or equivalent required.
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Previous experience in a hospitality or customer service role preferred.
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Excellent communication and interpersonal skills.
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Ability to work in a fast-paced environment and multitask with efficiency.
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Basic computer skills and knowledge of hotel software systems.
Estimated salary range for this position is $30,000 - $45,000 per year, depending on experience and qualifications.
We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Salary: $40,000 - $55,000 per year.
Location: Courtyard by Marriott Carolina Beach Oceanfront.
Language: English.
Language Code: en.
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