IT Support Specialist
2 weeks ago
LGI Homes is in search of an IT Support Specialist to enhance our operations. As a recognized leader in the homebuilding industry, we pride ourselves on our commitment to excellence and innovation.
The IT Support Specialist will be responsible for diagnosing, troubleshooting, and resolving technical issues related to computers, networks, and peripheral devices for our employees across the nation. This role is essential in ensuring that all technical support requests are handled efficiently and professionally.
Key Responsibilities
- Provide timely assistance and support for incoming queries and issues related to IT systems.
- Utilize diagnostic tools to identify and resolve technical problems.
- Document all issues and resolutions in the Helpdesk system for future reference.
- Assist in maintaining security protocols by addressing potential threats identified through system scans.
- Manage Active Directory accounts and oversee the inventory of IT assets.
Qualifications
A Bachelor's Degree in Computer Science or a related discipline is required, along with a minimum of one year of experience in a Desktop Support role. CompTIA A+ certification is advantageous.
The ideal candidate will possess a solid understanding of ticketing systems and the ability to create clear, comprehensive technical documentation. Familiarity with Microsoft Office365, Windows 10 configuration, and ITIL practices is preferred.
Compensation and Benefits
This position offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan with a 4% match, an employee stock purchase plan, and discounts on new homes. We foster a supportive company culture that emphasizes training, achievement, and recognition.
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