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Healthcare Customer Service Specialist
2 months ago
Overview
As a vital member of our team, the Patient Service Representative Level 2 plays a crucial role in delivering exceptional service to patients reaching out to our Contact Center. Utilizing your strong communication skills and empathetic approach, you will enhance the patient experience while efficiently collecting and documenting necessary information.
Key Competencies
We are seeking individuals who possess the following attributes:
- Empathetic
- Meticulous
- Active listener
- Solution-oriented
- Proactive
- Technologically proficient
Career Advancement
At Change Healthcare, numerous pathways for professional growth are available. Below is a potential career trajectory for a Patient Service Representative.
Responsibilities
The Patient Service Representative Level 2 is responsible for:
- Engaging with patients and insurance providers via phone to manage accounts receivable.
- Ensuring timely claims payments and minimizing outstanding debts.
- Delivering outstanding customer service while resolving account-related inquiries.
- Working flexible schedules, including options for 4x10, split shifts, or 2nd shifts.
Minimum Qualifications
To be considered for this role, candidates must have:
- A minimum of 1 year of experience in medical revenue cycle management.
- Familiarity with patient information and claims reimbursement processes.
- A high school diploma or GED.
Essential Duties
In this role, you will:
- Address patient and insurance inquiries related to specific accounts, resolving billing discrepancies.
- Communicate effectively with patients and insurance representatives regarding account statuses.
- Adhere to HIPAA, PCI, and company policies.
- Handle calls in a fast-paced environment while maintaining high-quality service.
- Manage self-pay and insurance receivables to optimize cash flow.
- Document all follow-up activities accurately in the appropriate systems.
- Assist with special projects and complete assigned tasks diligently.
Critical Skills
Successful candidates will demonstrate:
- A thorough understanding of healthcare billing and collection practices.
- Excellent customer service and communication abilities.
- Basic proficiency in computer applications such as Microsoft Office.
Additional Attributes
We value dependability, professionalism, and the ability to multitask in a dynamic environment. Strong negotiation and organizational skills are essential, along with a positive attitude and effective communication capabilities.
Join Us
Become part of our team where we are dedicated to creating a more coordinated and efficient healthcare system.
COVID-19 Vaccination Policy
We prioritize the health and safety of our employees and communities. All employees are required to disclose their COVID-19 vaccination status and may be subject to periodic testing as necessary.
Equal Opportunity Statement
Change Healthcare is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
