Hotel Operations Manager
5 days ago
We are seeking an experienced Hotel Assistant General Manager to support our General Manager in the daily operation of our hotel, ensuring that all guest service standards are met.
The ideal candidate will have a strong focus on providing exceptional customer service, while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality industry are strongly preferred.
Key Responsibilities:- Support the General Manager in the daily operation of the hotel, ensuring that all guest service standards are met.
- Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed.
- Create the yearly hotel budget in collaboration with the General Manager and department heads, and assess and adjust performance throughout the year to stay profitable.
- Deliver support to the Human Resources department to help them improve turnover management, employee motivation, and staff growth and retention.
- Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas.
- Previous experience in a manager role overseeing a team, preferably in a hospitality role.
- At least 3 or more years of experience in the hospitality field.
- Superb communication skills, organizational skills, and problem-solving skills.
- A high school diploma or GED, and a bachelor's degree is required, preferably in hospitality management or a related field.
- A strong focus on putting the guest first with exceptional customer service experience.
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