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Hotel Operations Manager

2 months ago

Pittsburgh, Pennsylvania, United States Hotel Resource Full time

About the Role:

As a key member of the Hotel Resource team, the Assistant General Manager will play a vital role in ensuring the success of our hotel operations. This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to delivering exceptional guest experiences.

Key Responsibilities:

  • Provide expert leadership across all departments of the hotel, focusing on delivering exceptional service to each guest.
  • Train, develop, and coach team members to achieve success in their roles.
  • Cultivate an environment of exceptional guest service by establishing high service standards and hiring the right team members with the right attitude.
  • Lead, coach, and develop team members in all areas of the hotel.
  • Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
  • Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
  • Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.

Requirements:

  • A positive, can-do attitude is required.
  • Bachelor's degree in hospitality, business, or a related field is preferred.
  • Minimum of one year of supervisory experience with demonstrated leadership success.
  • Hotel-specific experience is preferred.