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Customer Service Representative

2 months ago

Sacramento, California, United States Orion Corporation Full time
About This Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client care team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide technical support and assistance to customers via various communication channels
  • Respond to customer inquiries and concerns in a courteous and professional manner
  • Investigate and resolve customer complaints and technical issues
  • Document customer interactions and maintain accurate records
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and industry trends
  • Meet or exceed customer satisfaction targets
Requirements
  • High school diploma or equivalent required
  • Minimum 6 months of customer service or call center experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Proficient in Microsoft Office software
  • Basic understanding of the organization's products and services
What We Offer

As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a dynamic and supportive team, and enjoy a competitive benefits package, including health, dental, and vision coverage, 401(k) plan, and paid parental leave.