Senior Production Field Service Technician

2 days ago


Phoenix, Arizona, United States Pacific Office Automation Full time
Role Summary

We are seeking an experienced Senior Production Field Service Technician to join our team in the Phoenix, AZ area. As a senior technician, you will be responsible for troubleshooting and repairing office equipment, providing high-quality technical support to our customer base, and communicating with customers to ensure satisfaction.

About Us

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. With over 40 years of success in office equipment and technology sales/service, we have grown to over thirty branches located in eleven western states. We pride ourselves on providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.

Key Responsibilities
  • Troubleshoot and repair office equipment (copiers, printers, fax machines, etc.)
  • Provide high-quality technical support to our customer base
  • Communicate with customers to ensure satisfaction
  • Develop options to solve unusual problems
  • Manage time, resources, and territorial considerations
Requirements
  • 2-6 years minimum of relevant experience
  • Must have experience with servicing and repairing Konica Minolta productional level
  • Applicants with any advanced Konica Minolta certifications are required
  • Strong computer knowledge
  • Excellent customer service communication skills are essential
  • Strong problem-solving and mechanical/electrical skills
  • Strong working knowledge of Windows 10 applications
  • Highly motivated and capable of working independently in the field
  • Must possess a valid driver's license with a clean driving record. A company car will be provided
Benefits
  • $60,000 - $80,000 annual salary
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA/HSA Programs
  • Paid training and certification
  • Company vehicle
  • Company paid trips


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