Senior Service Operations Manager

2 days ago


Phoenix, Arizona, United States Crown Full time

Job Summary:


Crown is seeking a skilled Senior Service Operations Manager to lead its Field Service team. The successful candidate will be responsible for managing a team of Field Service Technicians, ensuring safety practices, and reviewing paperwork and timecards.


Key Responsibilities:



  • Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
  • Recruit, interview, develop, and evaluate service personnel, providing counsel to direct reports.
  • Maintain good customer relations, improve customer retention, and resolve complaints.
  • Pursue and develop new service business, administering Company goals and policies.

Qualifications:



  • High school diploma and prior experience as a Field Service Technician.
  • Prior experience as a Dispatcher and/or Supervisor is preferred.
  • Strong technical/repair knowledge and good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience.
  • Valid driver's license and good driving record, with the ability to safely operate lift trucks.

Work Authorization:


Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.


Compensation and Benefits:


Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.



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