Shuttle Operations Facility Supervisor
2 weeks ago
Company Overview
SP+ is committed to our mission of "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time and strives to deliver exceptional service through a blend of skilled professionals and cutting-edge technology, ensuring that every moment spent with us is meaningful.
Role Summary
The Facility Manager for DOT Shuttle Operations is accountable for overseeing the daily functions of a DOT-compliant shuttle service. This includes managing personnel, fostering client relationships, and upholding company standards. Additional responsibilities encompass general accounting tasks, human resources activities (such as hiring, training, and termination), and reviewing claims.
Key Responsibilities
- Manage customer interactions to address and resolve any complaints or misunderstandings regarding shuttle services in a professional manner.
- Supervise the daily operations of the shuttle service.
- Ensure that all employees perform their duties efficiently and effectively, maintaining high-quality standards.
- Guarantee adherence to operational protocols, security measures, cash handling, and customer service practices by all staff members.
- Oversee all personnel matters, including hiring, termination, and training of operational staff.
- Ensure that customer service is delivered efficiently and effectively to all incoming clients.
- Monitor the cleanliness and maintenance of the facility in accordance with company policies.
- Handle accounting responsibilities such as managing accounts payable, payroll, petty cash, and budgeting processes.
- Review and manage damage claims to determine accountability.
- Propose and implement safety improvement plans to mitigate risks and prevent future incidents.
Qualifications
- Strong verbal and written communication skills are essential.
- A minimum of 5 years of progressive supervisory or management experience in a transportation setting is preferred.
- Proficiency in Microsoft Word and Excel is required.
- Licensing Requirement: As per DOT regulations, candidates must possess a valid CDL Class A, B, or C Driver's License, with a Passenger Endorsement if responsible for operating shuttles with a capacity of 15 or more passengers.
- DOT Medical Certification: A valid Medical Examiner's Certificate (DOT Medical Card) is mandatory.
- Work Availability: Flexibility in scheduling is required, with potential for 2nd or 3rd shifts and weekend availability based on operational needs.
SP+ is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We are committed to recruiting, hiring, training, and promoting individuals without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or any other protected class under federal or state law. SP+ maintains a zero-tolerance policy for harassment or retaliation against any employee or applicant based on these characteristics or for exercising their EEO rights.
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