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Shuttle Operations Facility Supervisor

2 months ago

Cleveland, Ohio, United States SP+ Full time
Job Overview

Position Summary

SP+ is committed to our mission, "Making Every Moment Matter for a World on the Go." Our organization recognizes the value of time and strives to empathize with those we serve. This commitment results in a powerful blend of skilled personnel and cutting-edge technology, allowing SP+ to prioritize every moment, ensuring that the time invested by colleagues, clients, and customers is always significant.

Role Responsibilities

The Facility Manager for DOT Shuttle Operations is accountable for overseeing the daily functions of a DOT-regulated shuttle service. This includes, but is not limited to, employee supervision, client relationship management, and adherence to company standards. Additional responsibilities encompass general accounting tasks, human resources functions (including hiring, training, and termination), and claims assessment.


Key Duties

  • Manage customer interactions to ensure that any issues or misunderstandings regarding shuttle services are addressed with professionalism.
  • Oversee the daily operations of the shuttle service.
  • Supervise employee performance to guarantee that all tasks are executed efficiently and in compliance with standards.
  • Ensure adherence to shuttle operation protocols, security measures, cash handling, and customer service practices by all staff.
  • Address all personnel matters and manage documentation related to hiring, termination, and training of support personnel.
  • Supervise shuttle operations to ensure that customers receive prompt and courteous service.
  • Monitor the maintenance of the facility to ensure cleanliness and compliance with company policies.
  • Perform general accounting duties, including accounts payable, payroll, petty cash management, and budgeting.
  • Review and assess all damage claims to determine accountability.
  • Propose and implement strategies to enhance operational safety and prevent future incidents.

Qualifications

  • Exceptional verbal and written communication skills are essential.
  • A minimum of 5 years of progressive supervisory or management experience in a transportation setting is preferred.
  • Proficiency in Microsoft Word and Excel is required.
  • Licensing Requirement: As per DOT regulations, candidates must possess and maintain a valid CDL Class A, B, or C Driver's License, with a Passenger Endorsement if responsible for operating shuttle buses with a capacity of 15 or more passengers.
  • DOT Medical Certification: A valid Medical Examiner's Certificate (DOT Medical Card) is mandatory.
  • Work Availability: Flexibility in scheduling is necessary, with potential requirements for 2nd shift, 3rd shift, and/or weekend availability based on operational needs.

SP+ is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We are committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or any other protected class under federal or state law. SP+ maintains a zero-tolerance policy for harassment or retaliation against any employee or applicant based on these characteristics or for exercising their EEO rights.