Voice Engineer

5 days ago

Raleigh, North Carolina, United States Connvertex Technologies Inc. Full time
Job Title: Voice Engineer - Expert

About the Role:

Connvertex Technologies Inc. is seeking a highly skilled Voice Engineer - Expert to join our team. As a Voice Engineer - Expert, you will be responsible for designing, implementing, and managing Cisco Unified Communications systems across our organization.

Key Responsibilities:

  • System Design & Implementation:
    • Design, deploy, and manage Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, and related voice infrastructure.
    • Develop and implement voice system architecture that meets the needs of a large, multi-site organization.
    • Ensure all voice communication solutions are scalable, reliable, and secure.
  • Operations & Maintenance:
    • Perform regular maintenance, updates, and troubleshooting of the Cisco Unified Communications systems.
    • Monitor system performance and proactively address potential issues to minimize downtime and service disruptions.
    • Manage system backups and disaster recovery plans for voice communication systems.
  • User Support & Training:
    • Provide tier 2 and 3 support for voice communication issues, working closely with the IT helpdesk to resolve problems.
    • Conduct training sessions for end-users and IT staff to ensure effective use and management of the voice systems.
    • Document system configurations, processes, and procedures, ensuring up-to-date knowledge base articles for the IT team.
  • Collaboration & Communication:
    • Work closely with network engineers, system administrators, and security teams to ensure the voice systems are integrated and aligned with overall IT infrastructure.
    • Collaborate with vendors and service providers to manage service agreements, upgrades, and technical support.
    • Communicate voice system updates, changes, and best practices to stakeholders across the organization.
  • Project Management:
    • Lead or participate in voice-related projects, ensuring they are completed on time, within scope, and within budget.
    • Develop project plans, including timelines, resource allocation, and risk management strategies.
    • Regularly report project progress to management and stakeholders.

Requirements:

  • Education:
    • Bachelor's degree in information technology, Telecommunications, or a related field. Equivalent work experience may be considered.
  • Experience:
    • 5+ years of experience in voice engineering, with a focus on Cisco Unified Communications systems.
    • Proven experience in managing large-scale, multi-site voice communication systems.
    • Experience in the healthcare industry, particularly in a mental healthcare setting, is preferred.
  • Certifications:
    • Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable.
    • ITIL certification is a plus.
  • Skills:
    • In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products.
    • Strong troubleshooting skills with a focus on root cause analysis and problem resolution.
    • Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
    • Project management skills, with the ability to manage multiple priorities and deadlines.

Preferred Qualifications:

  • Experience with voice gateways, session border controllers (SBCs), and SIP trunking.
  • Familiarity with network protocols, QoS, and voice-related security practices.
  • Knowledge of voice recording and contact center solutions.

Working Conditions:

  • This position may require occasional after-hours work to support system upgrades, maintenance, or urgent issues.
  • Some travel may be required between facilities within the organization.

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