Cisco Voice Engineer

20 hours ago


Raleigh, North Carolina, United States Software Technology Inc. Full time
Job Summary

We are seeking a highly skilled Voice Communications Systems Engineer to join our team at Software Technology Inc. as a Cisco Voice Engineer - Unified Communications Specialist.

Key Responsibilities
  • Design, deploy, and manage Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, and related voice infrastructure.
  • Develop and implement voice system architecture that meets the needs of a large, multi-site mental healthcare system.
  • Ensure all voice communication solutions are scalable, reliable, and secure.
  • Perform regular maintenance, updates, and troubleshooting of the Cisco Unified Communications systems.
  • Monitor system performance and proactively address potential issues to minimize downtime and service disruptions.
  • Manage system backups and disaster recovery plans for voice communication systems.
  • Provide tier 2 and 3 support for voice communication issues, working closely with the IT helpdesk to resolve problems.
  • Conduct training sessions for end-users and IT staff to ensure effective use and management of the voice systems.
  • Document system configurations, processes, and procedures, ensuring up-to-date knowledge base articles for the IT team.
Requirements
  • Bachelor's degree in information technology, Telecommunications, or a related field. Equivalent work experience may be considered.
  • 5+ years of experience in voice engineering, with a focus on Cisco Unified Communications systems.
  • Proven experience in managing large-scale, multi-site voice communication systems.
  • Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable.
  • ITIL certification is a plus.
Preferred Qualifications
  • Experience with voice gateways, session border controllers (SBCs), and SIP trunking.
  • Familiarity with network protocols, QoS, and voice-related security practices.
  • Knowledge of voice recording and contact center solutions.
Working Conditions

This position may require occasional after-hours work to support system upgrades, maintenance, or urgent issues.

Some travel may be required between facilities within the healthcare system.



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