Expert Voice Engineer

3 days ago

Raleigh, North Carolina, United States HighCloud Solutions Full time
Job Title: Expert Voice Engineer

We are seeking an experienced Voice Engineer to join our team at HighCloud Solutions. As a Voice Engineer, you will be responsible for designing, implementing, and managing Cisco Unified Communications systems across our organization.

Key Responsibilities:
  • System Design & Implementation:
    • Design, deploy, and manage Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, and related voice infrastructure.
    • Develop and implement voice system architecture that meets the needs of a large, multisite organization.
    • Ensure all voice communication solutions are scalable, reliable, and secure.
  • Operations & Maintenance:
    • Perform regular maintenance, updates, and troubleshooting of the Cisco Unified Communications systems.
    • Monitor system performance and proactively address potential issues to minimize downtime and service disruptions.
    • Manage system backups and disaster recovery plans for voice communication systems.
  • User Support & Training:
    • Provide tier 2 and 3 support for voice communication issues, working closely with the IT helpdesk to resolve problems.
    • Conduct training sessions for end-users and IT staff to ensure effective use and management of the voice systems.
    • Document system configurations, processes, and procedures, ensuring up-to-date knowledge base articles for the IT team.
  • Collaboration & Communication:
    • Work closely with network engineers, system administrators, and security teams to ensure the voice systems are integrated and aligned with overall IT infrastructure.
    • Collaborate with vendors and service providers to manage service agreements, upgrades, and technical support.
    • Communicate voice system updates, changes, and best practices to stakeholders across the organization.
  • Project Management:
    • Lead or participate in voice-related projects, ensuring they are completed on time, within scope, and within budget.
    • Develop project plans, including timelines, resource allocation, and risk management strategies.
    • Regularly report project progress to management and stakeholders.
    Requirements:
    • Bachelor's degree in Information Technology, Telecommunications, or a related field.
    • 5 years of experience in voice engineering with a focus on Cisco Unified Communications systems.
    • Proven experience in managing large-scale, multisite voice communication systems.
    • Experience in the healthcare industry, particularly in a mental healthcare setting, is preferred.
    • Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable.
    • ITIL certification is a plus.
    Preferred Qualifications:
    • Experience with voice gateways, session border controllers (SBCs), and SIP trunking.
    • Familiarity with network protocols, QoS, and voice-related security practices.
    • Knowledge of voice recording and contact center solutions.

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