Customer Service Expert for Pool Design-Build

4 days ago


Hollywood, Florida, United States Aqua Blue Pools Full time
Exceptional Customer Experience Specialist Wanted

Aqua Blue Pools, a premier swimming pool design-build contractor, seeks an exceptional customer experience specialist to join our team.

We offer a competitive salary of $45,000 - $65,000 per year, depending on experience, and a benefits package including health, vision, and dental insurance, 401k with employer match, maternity and paternity leave options, paid holidays and vacation.

About the Position

The ideal candidate will have a proven track record of delivering exceptional customer service in a high-volume environment. They will be responsible for handling incoming calls, identifying and evaluating customer needs, building sustainable relationships of trust through open and interactive discussions, providing accurate and comprehensive information, and resolving complaints in a timely manner.

The successful candidate will also possess strong phone administration skills, active listening capabilities, data entry skills, and the ability to adapt to different personalities and situations.

Responsibilities
  • Handle high volumes of incoming calls and provide exceptional customer service.
  • Identify and evaluate customer needs to deliver satisfaction and build trust.
  • Build sustainable relationships with customers and field personnel through open and interactive discussions.
  • Provide accurate and comprehensive information using approved methods and tools.
  • Resolve complaints in a timely manner and follow up to secure resolution.
  • Maintain accurate records of interactions with customers and team members.
Requirements
  • Proven customer support experience or equivalent.
  • Track record of exceeding customer communication requirements.
  • Strong phone administration skills and active listening capabilities.
  • Data entry skills and experience working with Microsoft Outlook, Word, and Excel.
  • Ability to work under pressure in a fast-paced environment and maintain a positive attitude.


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