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Customer Service Representative

1 month ago

Hollywood, Florida, United States VITAS Healthcare Full time
Job Summary

The Customer Service Representative is a vital member of the VITAS Healthcare team, responsible for providing exceptional customer service to patients, families, and referral sources. This role requires a strong ability to listen actively, respond promptly, and maintain accurate records of interactions.

Key Responsibilities
  • Engage in active listening with callers to understand their needs and concerns.
  • Respond accurately and promptly to callers' inquiries, ensuring a positive experience.
  • Maintain records of caller interactions, comments, and inquiries.
  • Utilize software, databases, and call scripts to provide efficient service.
  • Meet or exceed call center metrics while providing excellent customer service.
  • Participate in training and learning opportunities to expand knowledge of company and position.
  • Build lasting relationships with call center team members based on trust and reliability.
Qualifications
  • 1-2 years' experience in a professional office and/or call center environment.
  • Familiarity with medical terminology preferred.
  • Proficiency with computers, especially Electronic Medical Record (EMR) systems, and strong typing skills.
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
  • Must be detail-oriented and highly organized with the ability to work on various assignments simultaneously.
  • Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
Education
  • Completion of high school or basic education equivalency required.
  • Bilingual in Spanish/English a plus.
  • Medical or business office education/training desired.
About VITAS Healthcare

VITAS Healthcare is the nation's leading provider of end-of-life care, dedicated to making a difference in the lives of others. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization that values professionalism, collaboration, and growth.

Benefits include competitive compensation, health, dental, vision, life, and disability insurance, pre-tax healthcare and dependent care flexible spending accounts, and more.