Customer Service Representative

4 weeks ago


Hollywood, Florida, United States The UPS Store #6502 Full time

Customer Service Representative Job Description

The Customer Service Representative will deliver exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment. The Representative will expertly advise customers on our products and services, while maintaining a professional appearance and a friendly demeanor.

Responsibilities:

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Practices good listening skills with customers, team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Operates all equipment, software, and devices in an expert fashion
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

Qualifications:

  • High school diploma or equivalent required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Strong computer skills, including Microsoft Office
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds


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