Multifamily Housing Expert

2 days ago


Hollywood, Florida, United States Aquila Software Group Full time
Job Title: Client Services Specialist

At Aquila Software Group, we are seeking a highly skilled Client Services Specialist to join our team. As a key liaison between our customers and internal teams, you will play a crucial role in supporting, implementing, and training our clients on our Multifamily suite of products.

Key Responsibilities:
  • Grow expertise: Leverage your domain knowledge to become a Subject Matter Expert (SME) on our Multifamily suite of products, including funding application entry, funds allocation, underwriting, compliance monitoring, asset management, and inspections.
  • Support: Act as a single point of contact, working with urgency and empathy to understand, troubleshoot, and resolve technical issues. Maintain system documentation and support the website.
  • Collaborate: Work closely with the Client Services Manager, Product Manager, and Development team to improve solutions and continue to meet the needs of our customers.
  • Train: Identify areas for knowledge sharing and create documentation, videos, and webinars to train new and existing clients on our software.
  • Present: Lead the creation and delivery of PowerPoint presentations at conferences, including our annual User Conference.
  • Consult: Build relationships with customers to ensure satisfaction. Ask intelligent questions and enhance your understanding of customer interaction with our products. Identify gaps in knowledge and areas to increase engagement. Add value by providing Multifamily professional services and guidance on product use.
Requirements:
  • Experience: 3+ years of experience in Multifamily Housing and knowledge of the allocation and compliance processes for programs like LIHTC - Section 42, HUD HOME, and state housing programs.
  • Accountability: Empathetic, customer-focused, and solutions-driven. Thrive in an autonomous role and can research and apply solutions. Work with a sense of urgency and hold yourself accountable for exceeding expectations and meeting deadlines.
  • Drive: Highly organized, independent self-starter who is comfortable wearing multiple hats and can balance competing priorities.
  • Consulting skills: Professional communication skills, including the ability to translate complex technical processes to a nontechnical audience. Write easy-to-use documentation, and you are comfortable delivering training on-camera or in person. Build and nurture trusting and influential relationships with customers and internal teams.
What's In It For You:

At Aquila Software Group, we offer a dynamic and entrepreneurial culture where purpose drives our growth. We are a well-managed, profitable company that operates like a startup with the financial backing of a larger organization. Our team is passionate about building lasting and genuine connections with our clients, and we are committed to investing in our employees' career development. If you are a motivated and results-driven individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity.



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