Customer Service Operations Manager

3 weeks ago


Hollywood, Florida, United States VITAS Healthcare Full time

Job Summary

We are seeking a highly skilled Customer Service Operations Manager to join our team at VITAS Healthcare. In this role, you will be responsible for managing all day-to-day CSS activities to ensure an efficient and timely intake/admission process is achieved with all new patient referrals.

Key Responsibilities

  • Manage all day-to-day CSS activities to ensure an efficient and timely intake/admission process is achieved with all new patient referrals.
  • Monitor and manage all inbound call volumes and pending referrals to ensure operational service levels are met/exceeded.
  • Support all strategies, plans, and implementations as directed by Senior Leadership.
  • Proactively identify operational efficiency and customer service enhancement opportunities.
  • Work directly with all corresponding programs Admission Managers to support, meet, and/or exceed their individual referral/admission goals.

Requirements

  • Three or more years related experience managing an operations team in a 24/7 environment.
  • Call center/customer service and/or healthcare management experience preferred.
  • Proven success in managing strategic plans and attaining goals in a fast-paced, dynamic environment.
  • Expert in the delivery and monitoring of customer interactions.
  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.

What We Offer

  • Competitive compensation
  • Health, dental, vision, life and disability insurance
  • Pretax healthcare and dependent care flexible spending accounts
  • 401(k) plan with numerous investment options and generous company match
  • Cancer and/or critical illness benefit
  • Tuition Reimbursement
  • Paid Time Off
  • Employee Assistance Program
  • Legal Insurance
  • Roadside Assistance
  • Affinity Program

About Us

VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth.

As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others.



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