Director of Guest Services Leadership
6 days ago
Job Summary:
We are seeking a highly skilled and experienced Director of Guest Services to lead our Front Office team at AccorHotel. As a key member of our management team, you will be responsible for ensuring exceptional guest experiences and driving business results.
Key Responsibilities:
- Lead and Manage the Front Office Team: Supervise and motivate a team of Guest Service managers and staff to deliver outstanding service and achieve business objectives.
- Operational Management: Manage the daily operations of the Front Office, including staffing, scheduling, and inventory management.
- Guest Service Excellence: Ensure that all guests receive exceptional service and that their needs are met promptly and efficiently.
- Revenue Growth: Identify opportunities to increase revenue and implement strategies to achieve business targets.
- Team Development: Provide coaching, training, and feedback to team members to enhance their skills and performance.
- Communication: Maintain effective communication with other departments, including Housekeeping, Food and Beverage, and Engineering.
- Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
Requirements:
- Experience: Minimum 4 years of experience in a Front Office leadership role in a luxury hotel setting.
- Skills: Excellent communication, organizational, and problem-solving skills. Ability to work under pressure and maintain a sense of poise and professionalism.
- Education: High school diploma or equivalent required. Bachelor's degree in Hospitality or a related field preferred.
What We Offer:
- Competitive Salary and Benefits: We offer a comprehensive compensation package, including a competitive salary, benefits, and opportunities for career growth and development.
- Professional Development: We invest in our employees' professional development, providing training and opportunities for advancement.
- Collaborative Work Environment: We foster a collaborative and inclusive work environment that values diversity and promotes teamwork.
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