Patient Care Coordinator

6 days ago


Wimberley, Texas, United States InnovaCare Full time
Job Title: Patient Care Coordinator

InnovaCare Health is a dynamic physician-led healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch.

Job Summary

The Patient Care Coordinator is the first point of contact for patients and guests arriving at InnovaCare Health facilities. This role requires a strong customer service focus, effective communication skills, and the ability to manage competing priorities.

Key Responsibilities
  • Welcome patients and visitors, manage waiting room, and communicate delays.
  • Manage front desk workflow, communicate with medical assistants, and maintain accurate registration.
  • Assist patients with problem-solving, intake processes, and financial responsibilities.
  • Collect patient payments, manage cashier box, and balance daily deposits.
  • Process walk-in patients, answer phones, and schedule appointments.
  • Manage medical records, ensure timely scanning and filing, and process requests for medical records release.
Requirements
  • High school diploma or GED equivalent.
  • Strong customer service focus, effective written and oral communication skills, and teamwork orientation.
  • Organized, ability to manage competing priorities, and knowledge of medical terminology.
  • Expert in computer literacy in electronic health records and ability to react calmly in emergency situations.
  • Basic mathematical skills and safe work practices in a clinic setting.
Preferred Qualifications
  • At least 2-3 years in a medical-related customer service role.
  • Bilingual in English/Spanish preferred but not required.
Physical and Mental Requirements
  • Required immunizations and vaccinations.
  • Ability to lift to 50 pounds, push or pull heavy objects, and stand or sit for extended periods.
  • Ability to use fine motor skills, operate equipment, and receive and comprehend instructions verbally and/or in writing.
  • Occasional exposure to communicable diseases or bodily fluids and occasional travel for clinic activities.


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