Retail Operations Assistant

2 weeks ago


Magnolia, Texas, United States Coolcareers Full time

Position: Clicks Group Shop Assistant / Cashier X2

Overview: This role is pivotal in ensuring outstanding service delivery through effective customer interaction, point of sale (POS) operations, and in-store merchandising, all contributing to an enhanced customer journey.

Key Responsibilities:

  1. Execute all operational tasks at the point of sale efficiently and promptly.
  2. Maintain a high degree of accuracy while scanning items and processing payments, including managing clubcard rewards.
  3. Safeguard cash handling processes at all times.
  4. Actively promote the Clicks clubcard and assist in enrolling new members to meet participation goals.
  5. Inform customers about current promotions to positively influence sales and enhance customer satisfaction.
  6. Provide exceptional customer service by embodying the brand's values, remaining visible, and delivering a friendly, professional experience.
  7. Oversee merchandising and general housekeeping duties in accordance with store and visual merchandising standards.
  8. Support the organization's vision of being the preferred health and beauty retailer by embodying and promoting company values.
  9. Stay informed about products, promotions, and events to offer accurate information to customers consistently.

Required Knowledge:

  • Basic mathematical skills
  • Understanding of retail/FMCG operations and merchandising principles
  • Familiarity with stock management processes
  • Knowledge of customer service excellence

Essential Skills:

  • Strong planning and organizational abilities
  • Effective problem-solving skills
  • Customer-oriented mindset
  • Good communication capabilities
  • Proficiency in computer usage
  • Numeracy skills

Competencies:

Essential:

  • Building relationships and networking
  • Adhering to instructions and procedures
  • Achieving results and meeting customer expectations

Desirable:

  • Collaborating with others
  • Influencing and persuading
  • Planning and organizing
  • Managing pressure and setbacks

Minimum Requirements:

Experience:

  • Desirable: Experience in a customer-facing role within a retail/FMCG environment

Education:

  • Essential: Grade 12
  • Desirable: Minimum of 50% in Maths and English at Grade 12 level


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