Customer Service Specialist in Retail Operations

2 weeks ago


Magnolia, Texas, United States MP2 Energy LLC, A Shell Energy North America Subsidiary Full time

Customer Service Specialist in Retail Operations

The Customer Service Specialist will work under the guidance of the Customer Experience Supervisor, playing a vital role in delivering outstanding service to customers through effective communication regarding inquiries, concerns, and requests.

  • Provide prompt and high-quality assistance to customers via phone and email.
  • Advocate for company offerings and services.
  • Process transactions and manage payments efficiently.
  • Identify and resolve issues encountered during daily operations.
  • Engage with Market Relations to facilitate conflict resolution.
  • Work collaboratively with colleagues and offer support as necessary.
  • Address customer inquiries by coordinating with various departments.

Key Skills and Experience:

  • Strong interpersonal, analytical, and time management abilities.
  • Excellent written communication skills.
  • Capability to multi-task, solve problems, and communicate effectively.
  • Proficient in MS Office Suite and Excel.
  • Willingness to adapt, focus on continuous improvement, and learn new skills.

Preferred Qualifications:

  • Experience in the Energy sector.
  • Understanding of energy regulations such as ERCOT, PJM, MISO, NYISO, NEISO, PUC, TDSP/TDU.
  • Familiarity with billing systems like P2C and Excelergy (RevenueManager).

Education and Qualifications:

A High School Diploma or Equivalent Degree is required.



  • Magnolia, Texas, United States MP2 Energy LLC, A Shell Energy North America Subsidiary Full time

    Customer Service Specialist in Retail OperationsThe Customer Service Specialist in Retail Operations will report to the Customer Experience Supervisor and is tasked with delivering outstanding customer support through effective communication with clients regarding their inquiries, concerns, and requests.Provide prompt and high-quality assistance via phone...


  • Magnolia, Texas, United States Coolcareers Full time

    Position: Retail Operations AssistantOverview: The Retail Operations Assistant is responsible for delivering exceptional service through effective customer engagement, operational tasks at the point of sale (POS), and maintaining merchandising standards that enhance the overall shopping experience.Key Responsibilities:Efficiently manage all operational...


  • Magnolia, Texas, United States Coolcareers Full time

    Position: Clicks Group Shop Assistant / Cashier X2Overview: This role is pivotal in ensuring outstanding service delivery through effective customer interaction, point of sale (POS) operations, and in-store merchandising, all contributing to an enhanced customer journey.Key Responsibilities:Execute all operational tasks at the point of sale efficiently and...


  • Magnolia, Texas, United States Coolcareers Full time

    Position: Clicks Group Shop Assistant / Cashier X2Overview: The primary objective of this role is to provide exceptional service through effective customer engagement, point of sale (POS) operations, and in-store merchandising, ensuring a delightful shopping experience for customers.Key Responsibilities:Efficiently manage all operational tasks at the point...


  • Magnolia, Texas, United States Groupe Dynamite Full time

    Garage Clothing - Store Operations LeaderJob Category: Sales Operations & Loss PreventionJob OverviewJoin a renowned global fashion retailer recognized for its commitment to excellence, Garage and Dynamite. We are seeking a passionate and experienced Store Operations Leader to oversee our retail location.Role SummaryThe Store Operations Leader will report...


  • Magnolia, Texas, United States D3S Service Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at D3S Service. As an Appliance Service Coordinator, you will play a critical role in ensuring timely and quality repairs of customers' home appliances.Key Responsibilities:Respond to customer inquiries and resolve issues in a professional and...


  • Magnolia, Texas, United States Warby Parker Full time

    Position Overview:We are seeking a dedicated Sales Associate to join our dynamic team. In this role, you will play a crucial part in providing exceptional service to our customers, ensuring their needs are met with professionalism and care.Key Responsibilities:Engage with customers to understand their preferences and provide tailored product...


  • Magnolia, Texas, United States MP2 Energy LLC, A Shell Energy North America Subsidiary Full time

    Job Title: Customer Experience Team LeadJob Summary:The Customer Experience Team Lead will play a key role in leading the Customer Experience Representative team at MP2 Energy LLC, A Shell Energy North America Subsidiary. This team is responsible for managing customer care and inbound sales queries for MP2 Energy residential customers.Key...


  • Magnolia, Texas, United States American Oncology Network LLC Full time

    Position Title: Patient Services Specialist Location: The Woodlands Office Compensation: $26.38 per hour Overview: The Patient Services Specialist (PSS) plays a vital role in delivering exceptional customer service by welcoming patients, gathering their information and payments, scheduling appointments, and managing medical records. Responsibilities may vary...


  • Magnolia, Texas, United States Field Force Merchandising Full time

    Job OverviewField Force Merchandising is seeking a part-time retail service merchandiser to join our team. As a merchandiser, you will be responsible for maintaining and enhancing the in-store experience for our clients.Key ResponsibilitiesConduct regular service visits to ensure that in-store displays and promotional materials are properly maintained and...


  • Magnolia, Texas, United States Xponential Fitness LLC Full time

    Position Overview:The role of the Membership Sales Specialist is to support the General Manager in driving new membership acquisitions by attracting potential members to the studio and scheduling them for introductory classes.Key Responsibilities:1. Facilitate new member enrollment by effectively communicating the benefits of our fitness programs.2. Assist...


  • Magnolia, Texas, United States Xponential Fitness LLC Full time

    Position Overview:The role of the Membership Sales Specialist is essential in supporting the General Manager with the acquisition of new memberships. This involves attracting potential members to the studio and facilitating their participation in introductory classes.Key Responsibilities:1. Drive new membership sales by engaging with prospective clients.2....


  • Magnolia, Texas, United States K. Hovnanian Companies Full time

    Position OverviewK. Hovnanian has a rich legacy of 60 years in the home construction and community development sector. We are committed to creating spaces where families can thrive and memories are made.Role ResponsibilitiesThe Customer Engagement Specialist will play a pivotal role in welcoming potential homebuyers to our community. Key responsibilities...


  • Magnolia, Texas, United States Ladgov Full time

    Position Overview:As a Security Operations Specialist, you will be responsible for overseeing the safety and security of designated assets and personnel. Your primary duties will include:Key Responsibilities:1. Vigilantly monitor the premises to ensure the protection of all site assets.2. Implement necessary security measures to uphold the integrity of...


  • Magnolia, Texas, United States Fabletics Full time

    About the RoleFabletics is seeking a highly motivated and customer-focused Part-Time Store Associate to join our team. As a key member of our retail team, you will be responsible for providing an exceptional shopping experience for our customers.Key ResponsibilitiesCustomer Engagement: Actively engage with customers to provide knowledge on our products,...


  • Magnolia, Texas, United States DICK'S SPORTING GOODS INC Full time

    About This RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide world-class customer service through...


  • Magnolia, Texas, United States The Cheesecake Factory Full time

    Job Summary:The Cheesecake Factory is seeking a skilled and friendly Retail Sales Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Greet and welcome guests to the store, making them feel valued and...


  • Magnolia, Texas, United States Rhone Apparel Inc Full time

    About the CompanyRhone Apparel, Inc. is a leading wellness brand that specializes in creating high-quality, performance-driven apparel for an active lifestyle. Founded in 2014, the company has established itself as a prominent player in the industry, with a strong e-commerce presence and over 14 retail stores nationwide. Rhone's mission is to provide...

  • Retail Sales Associate

    14 hours ago


    Magnolia, Texas, United States The Cheesecake Factory Full time

    Job Summary:The Cheesecake Factory is seeking a skilled and friendly Retail Sales Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Greet and welcome guests to the store, making them feel valued and...


  • Magnolia, Texas, United States Smoothie King Full time

    Job OverviewSmoothie King is dedicated to blending goodness to empower your greatness.Smoothie Preparation Specialists play a crucial role in crafting and serving our delectable, all-natural, energizing smoothies while guiding and assisting customers in selecting the ideal smoothie to support their health and fitness aspirations.Key Responsibilities:Crafting...