Customer Service Specialist in Retail Operations
2 weeks ago
Customer Service Specialist in Retail Operations
The Customer Service Specialist will work under the guidance of the Customer Experience Supervisor, playing a vital role in delivering outstanding service to customers through effective communication regarding inquiries, concerns, and requests.
- Provide prompt and high-quality assistance to customers via phone and email.
- Advocate for company offerings and services.
- Process transactions and manage payments efficiently.
- Identify and resolve issues encountered during daily operations.
- Engage with Market Relations to facilitate conflict resolution.
- Work collaboratively with colleagues and offer support as necessary.
- Address customer inquiries by coordinating with various departments.
Key Skills and Experience:
- Strong interpersonal, analytical, and time management abilities.
- Excellent written communication skills.
- Capability to multi-task, solve problems, and communicate effectively.
- Proficient in MS Office Suite and Excel.
- Willingness to adapt, focus on continuous improvement, and learn new skills.
Preferred Qualifications:
- Experience in the Energy sector.
- Understanding of energy regulations such as ERCOT, PJM, MISO, NYISO, NEISO, PUC, TDSP/TDU.
- Familiarity with billing systems like P2C and Excelergy (RevenueManager).
Education and Qualifications:
A High School Diploma or Equivalent Degree is required.
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