Banking Service Expert

2 weeks ago


Charleston, West Virginia, United States City National Bank of WV Full time
About City National Bank of WV

We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS. Our employees are our greatest asset, and we foster a positive and inclusive company culture that celebrates individuality and promotes collaboration. We aim for excellence in everything we do and believe in investing in our employees' growth and development.

The estimated salary for this position is $45,000 - $65,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid vacation.

Responsibilities include:
  • Providing exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
  • Serving as the first point of contact for customers, representing the bank in a professional and helpful manner.
  • Identifying and assessing customers' needs to recommend appropriate banking products and services.
  • Processing transactions accurately and efficiently, including deposits, withdrawals, and transfers.
  • Educating customers on self-service options and assisting with online and mobile banking inquiries.
  • Maintaining accurate customer records and documentation in compliance with banking regulations.
  • Collaborating with internal teams to address complex customer issues and ensure prompt resolution.


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