Help Desk Agent
5 days ago
Job Description: We are seeking a highly skilled Help Desk Agent to join our team at Obran Cooperative. As a Help Desk Agent, you will be responsible for providing top-notch technical support and assistance to our clients.
">Key Tasks:
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- Respond to incoming phone calls and assist with resolving technical issues related to vehicle stations, state partners, and more.">
- Help users reset passwords and related application activity.">
- Provide answers to questions about program equipment and supplies.">
- Review invoices and payment history with industry partners.">
- Troubleshoot equipment issues and dispatch tickets for technician visits when applicable.">
- Engage in proactive outreach to customers for service-related matters.">
- Participate in special projects and perform other duties as needed.">
Requirements:
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- Strong technical skills, including knowledge of MS Office Suite.">
- Excellent communication and interpersonal skills.">
- Ability to work in a fast-paced environment and meet deadlines.">
- Proven problem-solving skills.">
- Familiarity with data entry software and procedures.">
Salary Estimate: $55,000 - $75,000 per year.
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