Customer Service Call Agent Representative

5 days ago


Honolulu, Hawaii, United States Obran Cooperative Full time
Job Title

Customer Service Call Agent Representative

About the Job

The Hawaii PMVI program is seeking an experienced Technical Support Agent to provide exceptional customer service and support to industry partners. The successful candidate will be responsible for responding to incoming phone calls, assisting with password resets, answering questions about program equipment and supplies, reviewing invoices and payment history, troubleshooting equipment issues, and proactively contacting customers for service-related matters.

Requirements

To be successful in this role, you must have good verbal communication skills, a cheerful and helpful attitude, dependable and punctual engagement, and data entry skills. Additionally, pleasant telephone manner, excellent written and verbal communication skills, strong PC skills, knowledge of MS Office Suite, experience working with iPad tablet software and/or printer hardware, strong problem-solving skills, ability to adapt to new information and procedures, and ability to handle challenging situations by exhibiting composure and empathy are highly desirable.

Estimated Salary

$45,000 - $60,000 per year, depending on experience.



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