Patient Access Team Lead

4 days ago


Erie, Pennsylvania, United States Highmark Health Full time
Job Title: Patient Access Team Lead

Highmark Health is seeking a highly skilled Patient Access Team Lead to join our team. As a key member of our revenue cycle operations, you will be responsible for overseeing the day-to-day activities of our patient access team, ensuring seamless and efficient patient registration, financial counseling, insurance verification, and scheduling processes.

Key Responsibilities:
  • Coordinate and manage the workflow of the patient access team, ensuring timely and accurate completion of tasks.
  • Monitor and evaluate staff performance, providing coaching and training as needed to ensure compliance with policies and regulatory requirements.
  • Develop and implement process improvements to enhance patient satisfaction and revenue cycle efficiency.
  • Collaborate with leadership to achieve organizational goals and objectives.
  • Identify and resolve registration, scheduling, insurance verification, coding, and billing issues, taking appropriate action to ensure compliance and accuracy.
Requirements:
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • 3-5 years of experience in patient access, revenue cycle, or related field.
  • Experience with medical terminology, computer software programs, and ICD-9 coding.

Highmark Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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