Customer Service Team Lead
3 days ago
About the Role
We're seeking a talented and motivated Customer Service Manager to join our team at Wegmans. As a key leader, you will be responsible for overseeing the daily operations of our customer service employees, ensuring they have the tools and resources to succeed in their roles.
Key Responsibilities
- Manage store operations between daytime and nighttime hours, acting as a liaison among teams and departments.
- Partner with department management to prioritize and delegate tasks, ensuring efficient Front End/customer checkout operations.
- Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
- Provide exceptional customer service to customers and employees alike, championing our values and standards.
- React quickly to situations, partnering with store leadership to problem-solve operational challenges.
- Participate in and/or lead special projects and assignments to enhance Company culture.
Requirements
- 1 or more years of work experience, preferably in customer service, or a college degree.
- Computer skills.
- Proven ability to multi-task and handle interruptions in a fast-paced environment.
Preferred Qualifications
- Experience leading a team.
- Ability to quickly learn and adapt to new situations and subject matters.
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