Patient Access Team Lead

1 month ago


Erie, Pennsylvania, United States Highmark Health Full time
Job Title: Patient Access Team Lead

Job Summary:

We are seeking a highly skilled Patient Access Team Lead to join our team at Highmark Health. As a key member of our revenue cycle operations team, you will be responsible for overseeing the day-to-day activities of patient registration, financial counseling, insurance verification, and scheduling. Your expertise will be essential in identifying and resolving registration, scheduling, insurance verification, coding, and billing issues.

Key Responsibilities:

  • Coordinate and oversee departmental processes, including staff functions and workflow.
  • Monitor and track staff performance and productivity, ensuring alignment with departmental goals.
  • Ensure staff competency and compliance with technical and clerical components of the patient access process.
  • Support leadership in organizational goals and initiatives, serving as a departmental leader to staff, patients, and internal and external customers.
  • Identify and resolve registration, scheduling, insurance verification, coding, and billing issues, taking appropriate action.

Qualifications:

  • High school diploma or equivalent, with 3-5 years of related experience.
  • Experience with medical terminology, computer software programs, and benefit verification, collections, and financial counseling.
  • Associate's degree preferred.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Services Online at

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J250321



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