Customer Service Expert
6 days ago
About the Role:
HonorVet Technologies is seeking a highly skilled Customer Service Expert to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Promptly answer and accurately document customer inquiries regarding roadside assistance or other services.
- Deliver extraordinary customer service to customers, using sound business judgment and listening skills.
- Accurately document inquiries in case management tools to ensure a fully transparent and seamless customer experience.
- Coordinate with customers, dealers, and tow vendors during a breakdown event, providing ETA and ensuring timely follow-ups.
- Collaborate with peers and colleagues to effectively contribute to the working group's achievement of goals and foster a positive work environment.
- Establish and maintain relationships with individuals and/or groups to ensure success in daily activities supporting our customers and the team overall.
- Provide excellent customer service and problem-solving in end-to-end case management if issues arise with services provided, case financials, or customer inquiries.
- Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression.
Critical Competencies:
- Customer Service
- Problem Solving
- Analytical Thinking
- Leadership
- Conflict Resolution
- Business and Customer Focus
- Communication
- Strong Data Entry and Computer Skills
- Conceptual Thinking
- Flexibility
- Information Seeking
- Initiative
- Learning from Experience
- Self-Control
- Teamwork
- Excellent Negotiation Skills
- Strong Documentation Tendencies and Capabilities
Requirements:
- Bachelor's degree is preferred.
- 1-2 years of customer service/technical support experience preferred.
- Solid understanding of Microsoft operating systems.
- Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment.
Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.
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