Customer Service Expert

6 days ago


Greensboro, United States HonorVet Technologies Full time

About the Role:

HonorVet Technologies is seeking a highly skilled Customer Service Expert to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Promptly answer and accurately document customer inquiries regarding roadside assistance or other services.
  • Deliver extraordinary customer service to customers, using sound business judgment and listening skills.
  • Accurately document inquiries in case management tools to ensure a fully transparent and seamless customer experience.
  • Coordinate with customers, dealers, and tow vendors during a breakdown event, providing ETA and ensuring timely follow-ups.
  • Collaborate with peers and colleagues to effectively contribute to the working group's achievement of goals and foster a positive work environment.
  • Establish and maintain relationships with individuals and/or groups to ensure success in daily activities supporting our customers and the team overall.
  • Provide excellent customer service and problem-solving in end-to-end case management if issues arise with services provided, case financials, or customer inquiries.
  • Address customer complaints effectively during case coordination and know when escalation to team lead is necessary to ensure timely case progression.

Critical Competencies:

  • Customer Service
  • Problem Solving
  • Analytical Thinking
  • Leadership
  • Conflict Resolution
  • Business and Customer Focus
  • Communication
  • Strong Data Entry and Computer Skills
  • Conceptual Thinking
  • Flexibility
  • Information Seeking
  • Initiative
  • Learning from Experience
  • Self-Control
  • Teamwork
  • Excellent Negotiation Skills
  • Strong Documentation Tendencies and Capabilities

Requirements:

  • Bachelor's degree is preferred.
  • 1-2 years of customer service/technical support experience preferred.
  • Solid understanding of Microsoft operating systems.
  • Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment.

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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