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Visionary Customer Service Expert

1 month ago

Greensboro, United States EssilorLuxottica Full time

At EssilorLuxottica, we are seeking a skilled Visionary Customer Service Expert to join our team. As a key player in our customer service department, you will be responsible for handling calls from new and existing business clients, addressing their inquiries, resolving issues, and providing support. Your excellent communication skills, knowledge of Luxottica products and services, and ability to maintain composure under pressure will make you an invaluable asset to our team.

Key Responsibilities:
  • Answering incoming calls and processing orders with efficiency and accuracy.
  • Resolving customer complaints and troubleshooting issues to determine the best path for resolution.
  • Correctly documenting customer interactions and tracking call types to ensure seamless communication.
  • Maintaining support service levels and upholding Luxottica's Customer Service standards.
  • Owning follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
  • Taking inbound phone calls for up to 90% of assigned shifts.

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development. If you are a motivated individual with a passion for delivering exceptional customer service, please submit your application.