Guest Experience Ambassador

3 weeks ago


San Francisco, California, United States AccorHotel Full time

Join our team as a Guest Experience Ambassador at AccorHotel and take your passion for delivering exceptional customer experiences to the next level In this role, you will be responsible for creating memorable experiences for our guests, from initial contact to check-out.

About the Job

This position involves greeting guests, responding to their needs, and providing personalized recommendations for hotel amenities and services. Your warm personality, excellent communication skills, and attention to detail will enable you to build lasting relationships with our guests.

Key Responsibilities
  • Greet guests and respond to their needs
  • Provide personalized recommendations for hotel amenities and services
  • Collaborate with the Reservations team to ensure seamless communication
  • Manage guest complaints and resolve issues efficiently
Requirements
  • Previous customer service experience required
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and handle multiple tasks simultaneously
  • High school diploma or equivalent required; degree preferred
  • Must be able to type 50 words per minute
Salary Information

The estimated annual salary for this position is $65,112 based on an hourly rate of $31.55 USD. AccorHotel offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

About Us

AccorHotel is a dynamic and inclusive company that values diversity and promotes equal opportunities for all employees. Our commitment to excellence and guest satisfaction drives us to continuously improve our services and amenities. We offer a supportive and collaborative work environment where you can grow and develop your skills.



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