Housing Counselor Aide

7 days ago


Jacksonville, Florida, United States Jacksonville HA Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housing Counselor Aide to join our team at the Jacksonville Housing Authority. As a key member of our staff, you will provide essential support to our residents and contribute to the success of our housing programs.

Key Responsibilities
  • Provide administrative support to the Housing Choice Vouchers' Department, including data entry, filing, and record-keeping.
  • Assist clients with various tasks, such as verifying income and membership changes, obtaining required documentation, and conducting interviews.
  • Generate letters, contract amendments, and other documents as needed.
  • Conduct re-examination reviews to ensure program eligibility and take appropriate action.
  • Manage Port In clients, conduct voucher briefings, and issue vouchers.
  • Provide excellent customer service to internal and external clients, responding to inquiries and resolving issues in a timely and professional manner.
Requirements
  • High school diploma or equivalent required; one year of experience in data entry and general clerical work preferred.
  • Knowledge of HUD regulations, policies, and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of office software.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic team and make a positive impact in our community.
  • Professional development and growth opportunities.

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