Financial Counselor

7 hours ago


Jacksonville, Florida, United States Jacksonville Orthopaedic Institute Full time
Job Summary

Jacksonville Orthopaedic Institute is seeking a highly skilled Financial Counselor to join our team. As a Financial Counselor, you will be responsible for collecting outstanding patient balances, surgery pre-ops, coding and charge entry, as well as setting up patient payment agreements.

Key Responsibilities
  • Carry out established procedures for follow-up and collection of assigned accounts.
  • Conduct patient financial interviews to assist with the resolution of the patient's account and to ensure compliance with JOI's financial resolution policies.
  • Advise and counsel patients and guarantors as to rights, responsibilities, and procedures with regards to payment for care.
  • Work with patients to identify the most appropriate account resolution; assist with making payment plans if applicable.
  • Maintain current notes regarding payment status.
  • Act as a liaison for patients, billing department, and physicians.
  • Maintain strictest confidentiality and adhere to all HIPAA guidelines/regulations.
  • Has knowledge of and adheres to all compliance regulations, policies, and procedures.
Requirements
  • Demonstrated experience in medical billing/collections and/or patient financial counseling.
  • Familiarity with CPT-4 and ICD-9 and ICD-10 coding, Commercial, HMO, and Medicare insurance billing.
  • Willingness to actively pursue payment from patients and third-party payers.
  • Must have 2 years of experience with patient financial counseling and face-to-face collections.
  • Must have experience working with medical insurance.
  • Strong knowledge and understanding of Medicare, Managed Care, HMO/PPO plans, and Authorization/Referral requirements.
  • Ability to establish and maintain effective working relationships with patients and other staff members.
  • Ability to multi-task and work efficiently in a fast-paced environment.
  • Excellent communication skills, both written and oral.
  • Excellent customer service skills and professional demeanor.
  • Must be well organized and detail oriented.
  • Computer proficiency.
  • Medical coding experience is a plus.
  • High School Diploma or GED required.
Working Conditions

Normal office environment. Occasional overtime may be required.

Requires sitting and standing associated with a normal office environment. Manual dexterity sufficient to operate a computer and office equipment, and to write legibly. Vision sufficient to read standard text and data on computer screens and paper forms. Ability to speak clearly and with the volume required to carry on clear conversations in person and over the phone. Hearing sufficient to carry on clear conversations in person and over the phone.



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